Invisible Disabilities
What non-physical disabilities are included?
During the first phase, the project will support:
- - People with autistic spectrum disorders
- - People with partial visual impairment
- - People with partial auditory impairment
- - People with speech difficulties
- - People with initial stage Alzheimer's
- - People with refractory paralysis
In the future we hope to be able to train our customer service team to include other non-physical disabilities.
If you are a passenger with reduced mobility remember that you can request the PMR assistance service here.
Terminal Internacional (T2): mesón de información del 3er piso entre puertas 3 y 4Terminal Nacional (T1): mesón de información del 3er piso, puerta 2When you wear the lanyard, our customer service team will identify that you are a passenger with an non-physical disability and will be prepared to give you personalized attention, for example, explaining the boarding and disembarkation processes. Find out more in this video.
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Find out more in this video:
DO YOU HAVE A NON-PHYSICAL DISABILITY? WE GO ALONG YOUR SIDE WHILE YOU VISIT SANTIAGO AIRPORT
The autism spectrum condition is within the array of non-physical disabilities. The world can be really confusing for people with this condition, and some contexts may seem difficult for them to understand. To make their transit at the airport easier, we have designed social stories, a support for both the person himself/herself and his/her family.
